• Management overview
• Building the team
  • Team member styles
  • Team member expectations
• Managing the team
• Communication
• Performance
• Retention
• Salary review
• Health and safety
• HR records
• Disciplinary action

• Case studies
• Resources
• Further reading

• People In Aid Code

Team member styles

Issues

• Enormous range!
• Look at table on types of contract which raises some points
• Local context will influence national staff styles and expectations
• ‘Difficult’ employees may perform their role well or they may be ‘difficult’ because they are in the wrong role

Way forward:

• Recognise that range will be there
• Be realistic!
• Employees with a different style to your own, should be equally valued. National staff often bring in qualities that are not readily appreciated i.e. working with local communities, securing resources in a competitive environment, interpreting government / militia reactions and requirements. They may not however understand or adopt expected Western work ethics i.e. time keeping, detailed reporting. It is unlikely that a working style can be changed in a short and intensive period of employment – therefore it’s important to find ways to work round this and play to people’s strengths.