• Management overview
• Building the team
  • Team member styles
  • Team member expectations
• Managing the team
• Communication
• Performance
• Retention
• Salary review
• Health and safety
• HR records
• Disciplinary action

• Case studies
• Resources
• Further reading

• People In Aid Code

Team member expectations

Failure to clarify information about the programme, individual team members’ roles and the local context they will be working in, can lead to unrealistic expectations and future difficulties.

Strategies for mitigating unrealistic expectations:

• Ensure contract documents are clear and unambiguous, see offer of employment.
• Try to address as many potential queries as possible during induction and briefing
• Identify additional briefing tools – this may include a couple of relevant web link for the country context (i.e. Alertnet, local UN sites etc) and key programme documents (i.e. proposals, feasibility or needs assessments). Keep it simple and use existing material.
• Visual images are also useful i.e. photos, video clips.
• The opportunity to talk to designated staff (i.e. a line manager) prior to deployment is beneficial. This can be restricted to a short call.